At Yathashilpam, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help. The product(s) purchased from our website can be returned within 3 days (Including the day of delivery) of the receiving date of the purchased product(s).
In cases of returns a shipping & reverse shipping fee of INR 199 will be charged for each product.
Furthermore, the product(s) must be unused and must be in the same condition in which you received the product(s). The product(s) must also be in the original packaging. Once the original product(s) has been received at our Facility and the quality check has been carried out, your refund for the original product(s) will be processed, as applicable.
In case we find that the product(s) you have returned is used, the refund will not be initiated and the product(s) will be reshipped to you at the address mentioned by you while placing the order.
In case, you do not accept the reshipped product(s), you will still not be eligible for the refund and we will have no liability in reference to the refund of the reshipped product(s).
If, in any case, 3 days have passed from the receiving date (Including the day of delivery) of the purchased product(s), we do not offer any option for return.
Return Shipping
Once the return is approved, we will arrange for a pick-up of the product(s).
In certain unavoidable circumstances we may recommend the customer to self-ship the products back to Yathashilpam warehouse.
Refund (if applicable)
Once your returned product(s) is received and inspected, we will send you an email to notify you that we have received your returned/exchanged product(s). We will also notify you of the approval or rejection of your refund, this will be based on quality inspection of received returned products.
If the return is approved, then your refund will be processed, and the amount will automatically be refunded to your bank account or wallet depending upon the original method of payment, this may take up to 7 working days.
It usually takes 7 working days for the amount to be reflected in the bank account. If you do not receive the refund, kindly check with your bank account once.
Shipping & reverse shipping fee of INR 199 per product for returns will be charged and deducted while making the refunds.
Notes:
Yathashilpam reserves the right to limit or deny returns or exchanges. All disputes are subject to the jurisdiction of the Courts located at New Delhi. Yathashilpam reserves the right to cancel any order in case of unforeseen circumstances without any prior intimation to the customer and a full refund will be initiated for the order.
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Yathashilpam shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
